Frequently Asked Questions

At About Wall Art, we aim to make your shopping experience as easy and enjoyable as possible. Below are answers to some of our most common questions. If you need more assistance, feel free to contact our customer support team, and we’ll be happy to help.

• 1. What payment methods do you accept? 

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. Your payment details are always secure and encrypted for your safety.

• 2. How do I use a discount code?  

Enter your discount code in the “Promo Code” box at checkout and click “Apply.” You’ll see the discount reflected in your total before payment.

Subscribe and get a 15% off your first order!

• 3. Can I change or cancel my order? If you need to change or cancel your order, please get in touch with us as soon as possible. We’ll do our best to accommodate changes within the first 24 hrs / before the order is processed.

• 1. Do you offer free shipping?

Yes! We offer free standard shipping across the UK. For expedited shipping options, additional charges may apply and will be shown at checkout.

• 2. How long will it take to receive my order?

It will take 48 hs for us to dispatch your order. Once dispatched, Standard shipping typically takes 2-3 business days within the UK. If you select an expedited shipping option, you’ll receive your order sooner. We’ll keep you updated with tracking details.

• 3. Do you ship internationally?  

Yes, we do. We ship worldwide!

Find more about shipping here!

• 1. What materials are your prints made from?

Our prints are crafted using high-quality materials, including premium 250 gsm Satin art paper and fade-resistant inks. We also offer a wrapped canvas option for a modern, gallery-style look.

• 2. How should I care for my wall art?

To keep your artwork looking fresh, avoid placing it in direct sunlight for prolonged periods. Dust gently with a soft, dry cloth as needed.

• 3. Do you offer custom sizes or framing options?

Currently, we offer standard sizes and wrapped canvas options. If you’re looking for custom framing, our art may fit with many standard frame sizes available at most frame shops.

Find more info about sizes here!

• 1. What is your return policy?

If you’re not completely satisfied with your purchase, you can return it within 14 days of delivery. The artwork must be in its original condition and packaging for a full refund. Please note, return shipping costs are the customer’s responsibility.

• 2. How do I initiate a return or exchange? 

To start a return or exchange, contact us with your order number at info@aboutwallart.com, or via our 24/7 online chat, and we’ll guide you through the process. Our team will assist with any further questions to ensure a smooth experience.

Find more aboutour Store Policies here!

• 1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account lets you track orders and speeds up future purchases.

• 2. How can I contact customer support? 

You can reach our friendly support team by email at info@aboutwallart.com or by using our contact form on the website. We’re here to help!

• 3. Can I subscribe to your newsletter?

Absolutely! Subscribe to stay updated on new collections, exclusive discounts, and more. You’ll receive 15% off your first order as a thank-you for signing up!

Get your discount here!