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WHEN WILL MY ORDER ARRIVE?
If you are in the United Kingdom
For International Orders
We want you to love your product!
If for any reason you're not satisfied, we accept returns and exchanges within 14 days of purchase. Please ensure that the item is returned in its original condition, as the buyer is responsible for return postage costs and any loss in value.
For help with your return, simply email us at info@aboutwallart.com, and we will guide you through the process.
Personalised Products
All personalised items are created specifically to your order. Before production begins, you will receive an approval preview to review and confirm your design details. Once approval is given, your order will proceed to production and will be treated as a custom-made item. For this reason, personalised products are non-refundable and cannot be returned or exchanged after approval.
Wrapped Canvas
Each canvas is produced individually based on the size, design, and options you select at checkout.
Because these items are created specifically to your instructions, they cannot be returned or exchanged once produced.
We encourage customers to double-check their artwork choices before placing an order. If you need advice on colour, sizing, or selecting the right piece for your space, we’re always here to help!
USA: Customs duties are charged at checkout. Orders are shipped directly to the delivery address provided.
EU: Customs duties are charged at checkout on orders up to €150. Orders are delivered directly to your home with no customs delays.
Rest of the World: Customs duties are payable on arrival in the destination country. The carrier will contact you directly to arrange payment.
Most home decor items are dispatched within 2–5 working days, with delivery typically taking 3–7 working days after dispatch. You'll receive a tracking number as soon as your order is on its way.
We want you to love every piece you bring home! If you're not satisfied, most home decor items can be returned within 14 days of receipt, provided they are unused and in their original packaging.
To start a return, simply email us at info@aboutwallart.com and we'll guide you through the process.
We work hard to ensure product images and descriptions are as accurate as possible. However, colours may appear slightly different depending on your screen settings and room lighting. If you're unsure about a colour or finish, feel free to contact us before ordering.
Most items arrive ready to use or display. For items that require assembly, instructions are included in the packaging.
Care instructions vary by product and material. General tips include:
We're sorry if your item arrives damaged! Please take photos of the damage and email us at info@aboutwallart.com within 48 hours of delivery. We'll arrange a replacement or refund as quickly as possible.
Yes! Every product in our home decor collection is carefully selected to meet our quality standards. If you're ever unhappy with your purchase, get in touch and we'll make it right.
Absolutely! You can mix and match wall art and home decor items in the same order. Please note that as they are stored in different warehouses, they may be shipped separately and arrive at different times.
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We offer personalisation on every product, size, added quotes & colour changes.
